Choose your platform here and follow the instructions on the relevant page. Contact us if you require further assistance
Currently we work with STL and OBJ files under 100mb
Please, read all the information about the hollowing here. Contact us if you’d still have questions
You don’t need to worry about support. Your model as it is is the only thing required from you. Our engineers will sort out the rest
We have a design team, who will be able to create any 3D files for you. Please, read all the information about CAD design here. Contact us if you’d still have questions
Please, read all the information about our materials here. Contact us if you require special materials which are not on the list
There are a few ways to do this, though this is really dependent on which material the product will be produced in – each material has their own unique benefits which can help to reduce costs on the manufacturing of your products. Please contact us to receive more information
We have our VIP vetted manufacturing facilities around the world and produce each product in the closest proximity to the final destination as possible to save you unnecessary shipping and production costs
Turnaround time depends on materials, complexity of the design and location where the product is being delivered too. Please, contact us to get specific timeline for your products
We have various bed sizes available for different materials. If you are struggling publishing any of your files or have files for rather particularly large scale products, please contact us
Yes. Shop3D is completely free of charge, no hidden cost involved
We value each of our clients and follow individual approach. Please, contact us and let us know your ideas and requirements. Based on the quantity and complexity of the models required we will be able to provide you with the price
If you are based outside of the UK, we do NOT charge you any taxes. You will have to set up their own tax settings dependent on where you are based. i.e if you are based in Germany, and have a German client, you have to work out the German tax from within.
Consumer pays you in full, we charge you the same time as consumer pays. All the costs are given up front from our side (manufacturing + posting & packaging costs) while taxes are given to the Customer at the checkout.
Full refund will be processed automatically to the card / any other source from where the payment came through
No returns are available, but if a model arrives broken / damaged it will be refunded or reprinted. If that happens, we would need pictures confirming the damage occurred. When confirmed, we will forward the products in the re-manufacturing right away
We are your silent partner. All the parcels are shipped according to your requirements – white-labelled or branded with your design. Please, read all the information about drop shipping here. Contact us if you’d still have questions
Yes. We are happy to assist you with drop shipping and send all the products directly to the final customer
Yes. All shipments always have a tracking number
We will pay out your profit once a month to the account you shared with us
We charge £100 per year to showcase on theshop3d.com – this is much cheaper than other Website hosting services and is a quick and easy fix to instantly get your shop front to start selling your prints + files.
We love sharing our creators work and do via our social media channels but ultimately it is your store front to push via your own channels. However by being part of our showcase website you will also be part of a growing community which should definitely help the traffic and your brand!
Absolutely! Both are available for you to set up and both included in the £100 set up fee.
Please contact us today to get you set up. Once the fee is paid you can then instantly start sending our team your STL/OBJ Files and we will onboard you thoroughly including your chosen mark up and organizing samples.